Are your Operations delivering the efficiencies you promised your client?

Remember when you wrote in your winning submission about how you were going to optimise maintenance delivery to guarantee efficiencies of x%? Throughout the term of the contract, typically every 3 - 5 years in our experience, you need to ask yourself, are you optimising, and how do you know?

There are several reasons why you would do this, on top of living up to the promise you made to win the work.

1. Quality improvement: A maintenance operations review can help identify areas where the quality of maintenance services can be improved. This may involve improving the training and skills of maintenance staff, updating maintenance procedures or equipment, or enhancing the maintenance tracking and reporting systems.

2. Compliance: Maintaining compliance with safety and regulatory standards is critical for infrastructure maintenance companies. A review of maintenance operations can help ensure that the company is meeting all safety and regulatory requirements and avoiding any potential fines or penalties.

3. Asset management: Maintenance operations reviews can also help manage assets more effectively. By tracking maintenance activities and analyzing maintenance data, asset owners can identify trends and patterns in asset performance, which can help inform future asset management strategies.

4. Customer satisfaction: Maintaining high levels of customer satisfaction is critical for infrastructure companies. A review of maintenance operations can help ensure that the company is meeting customer expectations for service quality and responsiveness.

Overall, a maintenance operations review can help improve the efficiency and effectiveness of

maintenance processes, reduce costs, and enhance customer satisfaction, while also ensuring compliance with safety and regulatory requirements

At WPC Consulting, we review a client's operational performance to deliver value and identify cost savings by following these 7 steps:

1. Analyze data: We analyse our client's operational data to identify areas of improvement. This could include data on asset utilisation, maintenance costs, downtime, and other performance metrics.

2. Benchmarking: We then the client's performance against industry standards and best practices to identify areas where the client could improve.

3. Identify inefficiencies: We identify inefficiencies in our client's processes and procedures that are leading to increased costs or reduced productivity. This could include issues such as over-maintenance, under-maintenance, or ineffective use of technology.

4. Recommend improvements: Based on the analysis, we then provide recommendations for improving your operations. These recommendations could include changes to maintenance schedules, process improvements, technology upgrades, or other operational changes.

5. Prioritize recommendations: We work with the client to prioritize the recommendations based on the potential value and impact of each improvement.

6. Develop an action plan: We work with our clients to develop an action plan for implementing the recommended changes. This could include timelines, resource allocation, and key performance indicators to measure the success of the improvements.

7. Provide ongoing support: Finally, we provide ongoing support to the client to ensure that the recommended improvements are implemented successfully and that the expected cost savings and value are achieved.

By following these steps, WPC Consulting can help a client identify cost savings and deliver value by improving operational performance. Our expertise and experience can help our clients identify inefficiencies and areas of improvement that may not be immediately apparent to the client's internal team. This approach will help the achieve significant cost savings and improve its operational performance over time. It will also help you to deliver on the promise you made...